“We welcome everyone into the Panera family. We are a great big family.” – Michael Survoy
“I have my regulars from whom I’ve received Christmas gifts. Some of them consider me a grandchild,” he said.
The most fundamental quality that he believes Panera Bread workers demonstrate is “respect.”
He said the employees respect each other and also have great respect for customers.
“We welcome everyone into the Panera family,” he said. “We are a great big family.”
Mike expects to earn his associate’s degree in the Spring in marketing from Cuyahoga Community College. From there, he plans to work on a bachelor’s degree, also in marketing, at Cleveland State University.